As companies around the world navigate the complex terrain of transitioning back to the office post-pandemic, an unexpected industry is experiencing a significant uptick: workplace etiquette training. With the easing of Covid-19 restrictions prompting the return of employees to physical workspaces, employers are grappling with a new challenge – some workers seem to have forgotten the norms of office behavior, while others never had the chance to learn them in the first place.
According to a survey conducted by Resume Builder, more than 60% of businesses are planning to implement etiquette courses for their staff this year. This surge in demand underscores the pressing need for employees to readjust their behavior to fit the professional setting once again. Beaumont Etiquette, a New York-based consultancy, has witnessed a remarkable 100% increase in requests for training sessions over the past two years, demonstrating the widespread recognition of this issue across various industries.
Common workplace faux pas such as noisy phone calls, untidy workspaces, and inappropriate conversations have become prevalent concerns for employers. Additionally, challenges extend to issues like dressing appropriately, navigating emoji usage, and even determining suitable attire for Zoom calls. Mary Knoeferl, known online as “Mary the Analyst,” shared tips in a viral TikTok video, emphasizing the importance of professional conduct in the virtual realm.
The need for workplace etiquette training is especially critical for Gen Z employees who are just embarking on their careers. Many of these young professionals missed out on opportunities to develop essential soft skills during their education and early internships due to disruptions caused by the pandemic. Consequently, colleges and universities are increasingly integrating courses on networking and business etiquette into their curriculum, recognizing the importance of preparing students for the professional world.
Beyond in-person training sessions, workplace etiquette tips have become popular content across social media platforms. From TikTok videos to LinkedIn courses, individuals are eager to share their insights and experiences to help others navigate the intricacies of office behavior. The growing online discourse underscores the universal need for guidance in this area, regardless of one’s career stage or industry.
Anne Chertoff, COO of Beaumont Etiquette, emphasizes the significance of soft skills in the workplace, stating that inappropriate behavior can have serious consequences, including job loss or demotion. As companies strive to maintain productivity and employee satisfaction in the hybrid work era, investing in workplace etiquette training emerges as a strategic imperative.
